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Home Addiction Services Our Intake Process
Our Intake Process

 

What to expect when you are coming in for services:

 

1. Our first step is to complete an intake form either over the phone, or in the office. Your identity and any information you provide to us is strictly confidential.
        Read our Limits to Confidentiality

 

2.   If you are a client with a substance use issue, then we would ask you to attend our program orientation we run every Tuesday morning at 9:30 am.  The purpose of the  orientation is to give you a clear understanding of how you can get the most out of our services and help you get off to a good start in your change process; and for us to complete some of the paperwork required for us to open your file.  One of the counsellors will provide information on groups that we offer, other resources available in the community or through Fraser Health Authority, some basic information on relapse prevention, and present an informative video that deepens your understanding of the addiction process.  Once you have attended orientation, we will offer you a screening appointment, which is one on one with a counselor. If you would like to get a head start on your paperwork, or are unable to attend orientation, please complete the following forms:     

Client Information Form        Consent for Services        Limits to Confidentiality        GAIN

 

3. If you are seeking services as someone affected by a loved one’s substance misuse, once the initial intake interview is complete, we will offer you a screening appointment, which is one on one with a counselor. For the screening session, we ask that you arrive twenty minutes beforehand to complete the paperwork necessary to open your file. If you would like to complete the paperwork required in advance, please print off the forms below and bring to your first appointment:

Client Information Form        Consent for Services        Limits to Confidentiality       GAIN

 

4. If you are a youth wanting to access services, after an initial intake on the phone or in the office, you will be offered a screening appointment with one of our youth counselors. Please arrive twenty minutes before your scheduled appointment to complete the necessary paperwork. If you would like to complete the paperwork required in advance, please print off the forms below and bring to your first appointment:

Client Information Form        Consent for Services        Limits to Confidentiality        GAIN

 

5. We are committed to your outcomes as a team.  You are investing your time and your trust in our services in the hopes of making improvements in your life.  We take this seriously by tracking your movement towards the outcomes you are seeking to achieve first at the time of orientation and then at the beginning of every session to ensure that the approach we are taking together is actually working.  If an approach is going to work, we should see signs of that early on that tell us we are on the right track.  If it appears that things are not improving, we will talk with you about what we could do differently or what other resources might be added to help you progress.  

Outcome Rating Scale    

 

6. Your experience of our services is important to us.  We know that change is more likely to happen when you feel an alliance with the counsellor you are working with:
       a.  you feel heard, understood and respected,
       b. the counsellor’s approach makes sense to you,
       c. you are focusing on topics and goals that are meaningful to you and
       d. you are getting what you want out of each session.

Session Rating Scale

We seek your feedback about this at the end of every session to ensure that your needs are being met.  Please feel free to be very honest with your counsellor, you will not “hurt our feelings”.  It is more important to us that you are getting what you need.  If you still feel like the counsellor you were matched with is simply not the right fit for you, please do not hesitate to request a different counsellor.  Having the right counsellor can make a big difference and we have a variety of highly qualified counsellors who have their own unique styles.  It is all about your outcomes and we will do what it takes to help you get there.